Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page! We're here to help you with any questions or concerns you may have about our sex toys. If you can't find the answer to your question here, please don't hesitate to contact our customer service team by phone or email.
Tel: 01708 956 957
Email: info@adulttoysdirect.co.uk
Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method. Please allow 3-5 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed within the continental United States and does not include Alaska and Hawaii.
After placing your order, we will immediately start working on this, which is why it is unfortunately not possible to cancel your order.
Yes, all of our products are shipped using Royal Mail, ensuring reliable and efficient delivery to your doorstep. Once your order is processed, you will receive an email notification containing a unique tracking number. This tracking number allows you to monitor the progress of your shipment every step of the way. You can track your order's status online through the Royal Mail website or by using the tracking link provided in the email notification. With Royal Mail's extensive network and commitment to timely delivery, you can rest assured that your products will arrive safely and on time.
Yes, we offer a 14-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange. Please note that opened and used products are not eligible for return or exchange.
The cleaning instructions for your sex toy will depend on the specific material it is made from. In general, we recommend cleaning your sex toy with warm water and a mild, unscented soap. Avoid using harsh chemicals or abrasive materials, as these can damage the toy and potentially cause irritation.
Yes, using lubricant with your sex toy can enhance the experience and make it more comfortable to use. However, it is important to use the right type of lubricant for your toy. We recommend using a water-based lubricant, as these are safe to use with all types of sex toys and are easy to clean up. Avoid using silicone-based lubricants with silicone toys, as these can cause the material to degrade over time.
Choosing the right sex toy for you will depend on a variety of factors, including your personal preferences, needs, and budget. We recommend considering the following factors when selecting a sex toy:
* Material: Choose a body-safe material, such as silicone, glass, or stainless steel.
* Size: Consider the size of the toy and how it will fit your body.
* Functionality: Consider the features and functions of the toy, such as vibration, rotation, or suction.
* Price: Set a budget for yourself and stick to it.
Proper storage is important for maintaining the longevity and functionality of your sex toy. We recommend storing your toy in a cool, dry place, away from direct sunlight and extreme temperatures. It's also a good idea to keep your toy in a storage bag or case to protect it from dust and other contaminants.
Many of our sex toys are waterproof or splash-proof, which means they can be used in the shower or bathtub. However, it is important to check the product description to ensure that your specific toy is suitable for use in water.
Yes, we take the privacy and security of our customers very seriously. We use industry-standard encryption to protect your personal and financial information, and we will never sell or share your information with third parties without your consent.
We hope this FAQ page has been helpful! If you have any additional questions or concerns, please don't hesitate to contact us. We're here to help you have a safe, enjoyable, and satisfying experience with our sex toys.